Last Modified on 7/31/2024
This Privacy Policy explains how Lone Wolf Investments, Inc., which operates the website www.bitira.com (“Website”), and its affiliates (collectively, “BitIRA,” the “Company,” “we,” “us,” or “our”) collects, uses and protects your personal information that we collect from you through our Website, as well as over the phone (the “Services”). It also explains your privacy rights and how you can exercise them.
We follow this privacy policy in accordance with the applicable law of the United States and those of its states in which we operate. We do not operate in countries other than the United States and we do not knowingly offer or provide our services to residents of countries other than those of the United States.
This privacy policy applies only to our collection of information; it does not apply to information that you may provide to or is collected by a third-party site or platform, including those that link to us or that we link to. Any information that is provided to or collected by a third-party site or platform is subject to that third party’s privacy practices and policies, including any privacy rights that the third party may offer. Finally, this privacy policy does not apply to our collection of information from you should you apply to use our services or become a customer.
Information that you provide through the online portal, available at https://my.bitira.com, is shared with Equity Trust Company, the custodian of your Individual Retirement Account (IRA). For information on how Equity Trust Company uses your personal information, please refer to their privacy notice available in this document.
Who We Are
BitIRA provides a service to allow people to purchase cryptocurrency within an IRA. It is a corporation established under the laws of California and its main office is located at Central Park Building, 3500 W Olive Avenue, Suite 300, Burbank, CA 91505. You can reach us at (800) 299-1567 or at info@bitira.com.
How We Collect Your Personal Information
We collect information from you through our Website and over the phone in order to provide you with more information about our services and to manage our relationship with you. You will voluntarily provide most of this information directly to us.
We use cookies, pixels, and tags on our website and certain marketing emails, which collect your IP address and certain other information from you when you visit our website, including when you visit our website via a link on another website. For further details, please see our Cookie and Similar Technology Policy Section, below.
We also collect information using analytics tools, including when you visit our website.
The specific information we collect and how we use that information are discussed in more detail below.
The Types of Information We Collect
We collect the following types of information.
First, we collect personal information, which is information that identifies (whether directly or indirectly) a particular individual. Specifically, if you email us, request a free information guide through our website, or contact us by phone, we collect your first and last name, your email address, and your phone number. If you subscribe to one of our newsletters, we collect your email address only.
Second, we collect anonymous information, which is information that does not directly or indirectly identify, and cannot reasonably be used to identify, a particular individual. For example, we collect:
- Usage, viewing, technical, and device data when you visit our website or open emails we send, including your browser or device type, unique device identifier, IP address, details of the webpages you visit, and the website you came to us from.
- Location information, including location information provided by a mobile or other device interacting with our website, or associated with your IP address, where we are permitted by law to process this information.
Please know that we do not knowingly collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.
Use of Your Personal Information
Consistent with applicable law and choices and controls that may be available to you, we may use information collected from you, or from devices associated with you, to:
- Provide you with information about the products and services that you request or view. For example, by sending you the free information guide or marketing emails you have asked to receive;
- Communicate with you about the products and services we offer, including responding to your emails, phone calls, and other inquiries;
- To operate, understand, optimize, develop, or improve our website, products, services, and operations; and
- To comply with any obligations, laws, regulations, or rules to which we are subject, including by cooperating with regulators and other public authorities, such as by responding to any requests for information or complying with our reporting and other legal obligations.
Sharing of Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties for their purposes. We may share your personal information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you on our behalf, such as sending you marketing emails. In sharing personal information with these third-party vendors, we require that they keep your personal information confidential and are prohibited from using your personal information for purposes other than those related to the services for which we are using them.
Otherwise, we may share your personal information to enforce our Terms of Use, to protect the rights, property, and safety of ourselves and others, to comply with legal process, or in other cases if we believe in good faith that disclosure is required by law. Examples include responding to a subpoena or similar legal process, protecting against fraud, and cooperating with law enforcement or regulatory authorities.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We share your personal information with the following categories of service providers:
Third-Party Service Providers: We share information, including certain personal information, with our third-party service providers that we use to: process authentication and log-in information; provide hosting for and maintenance of our Services, e-mail marketing, solicit investors, scheduling meetings, backup, storage, payment processing, analytics and other services for us. These third-party service providers may have access to or process your personal information for the purpose of providing these services for us.
Analytics: We may collect, and we may engage third-party analytics providers to collect, metrics and information regarding your use of the Services, including evaluating how visitors use our Services to develop new features, improve existing features or inform sales and marketing strategies. We use Google Analytics to help us understand how our customers use the Website — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
How We Store and Protect Your Personal Information
The security and confidentiality of your information are important to us. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.
We limit access to your personal information to authorized BitIRA employees and the third parties identified above.
We implement a range of technical, non-technical, and administrative measures that are designed to protect your information from unauthorized access, disclosure, use, and modification. We regularly review these processes and procedures to take into account changes in applicable legal requirements, new technology, and methods, as well as recent risks, threats, and vulnerabilities.
Please note that no security measures are perfect or impenetrable. Although we do our best to protect your personal information, we cannot guarantee the security of the information you share with us.
We encourage you to practice responsible disclosure and let us know right away if a vulnerability is discovered on the site. We will investigate all legitimate reports and follow up if more details are required. You can report a believed vulnerability to us by contacting us by email at privacy@bitira.com, by phone at (800) 299-1567, or by filling out the form available at https://www.bitira.com/contact-us/. Please put “Security Issue” in the Subject line of the email or at the beginning of your message if you submit a form online.
Cookie and Similar Technology Policy
We use cookies (small text files placed on the hard drive of your computer or device) and similar technologies (e.g., flash cookies and web beacons) on our website and marketing emails to:
- Make sure our website functions as it should;
- Recognize you when you return to the website;
- Understand how you arrived at and used our website;
- Present you with customized options relating to your interests, based on your previous use of the website; and
- Aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Please note that some of the cookies on our website are third party cookies (e.g. Google advertising cookies) which we do not control. In that instance, please view the relevant third party’s website for details of their privacy policy.
Please also note that most web browsers (Chrome, Safari, Firefox, etc.) give you the option to receive a warning each time a cookie is being placed on your device or to block most cookies. You can do this through your browser settings or use your browser’s Help menu to learn how to do this.
For more information about cookies and how to disable and/or delete them, please visit www.allaboutcookies.org.
Our website is not currently configured to respond to “do not track” signals or similar mechanisms.
Your Controls and Choices
You have certain rights in relation to your personal information. Under certain circumstances, and subject to legal conditions, you may have the following rights:
- Right to Know. You may request that we disclose to you the categories of personal information we collect about you, the categories of sources from which we collected that personal information, the categories of personal information we sold or disclosed, our business or commercial purposes for collecting and selling such personal information, the categories of third parties with whom we shared such personal information, and the specific pieces of personal information we collected about you over the past 12 months.
- Right to access. You have the right to confirm whether or not we are processing your personal information and access such personal information. Please note that this right might be subject to certain limitations.
- The Right to Data Portability. You can request to obtain a portable copy of your personal information.
- Right to Request Deletion of Your Information. You may request we delete some or all of the personal information we maintain about you, subject to certain exceptions.
- Opt-out of “Sale”/ “Sharing” of Your Personal Information. We do not currently consider the ways we shared consumer personal information in the past 12 months to comprise the “sale” of personal information. For purposes of this Privacy Policy, “sell” means the sale of your personal information to an outside party for monetary or other valuable consideration, subject to certain exceptions in applicable privacy laws.
- Right to Correct Inaccurate Personal Information. Taking into account the nature of the personal information and the purposes of the processing, this right provides an individual with the ability to seek to correct or update personal data that individual considers that we hold about that individual.
- Right to Limit Use of Sensitive Information. This right is limited to sensitive personal information used for the purpose of inferring characteristics about an individual. We do not collect sensitive personal information nor do we use sensitive personal information for the purpose of inferring characteristics about an individual, therefore we do not offer a path to exercise this right.
- Right of Non-Discrimination and Non Retaliation. You not to be subject to any discrimination or subject to retaliation for exercising any of these rights. We will not deny goods or services, charge you a different price, or provide a different level or quality of goods or services just because you exercised your rights.
- Shine the Light. California Civil Code Section 1798.83, also known as the “Shine the Light” law, permits California residents to annually request, free of charge, information about the personal information (if any) disclosed to third parties for direct marketing purposes in the preceding calendar year. To make a request, please contact us at privacy@bitira.com.
- Right to opt out of the processing of your personal data for the purposes of targeted advertising and for profiling in furtherance of decisions, including, solely automated decisions that produce legal or similarly significant effects.
Do Not Track Signals. Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals.
When We Do Not Act on a Request – Appeal Process. In some cases, we may not act on your requests (e.g., if we cannot do so under other laws that apply). When this is the case, we will explain our reasons for not providing you with the information or taking the action (e.g., correcting data) you requested. Additionally, you have the right to appeal our decision by contacting us at privacy@bitira.com To exercise any of these rights, please contact us by email at privacy@bitira.com, by phone at (800) 299-1567, or by filling out the form available at https://www.bitira.com/contact-us/. Please put “Request Regarding Personal Information” in the Subject line of the email or at the beginning of your message if you submit a form online.
We may deny certain requests, or fulfill a request only in part, based on our legal rights and obligations.
Your request must:
- Provide sufficient information for us to reasonably verify that you are the person about whom we collected personal information or an authorized representative of such person; and
- Describe your request with sufficient detail for us to properly understand, evaluate, and respond to it.
If you wish to submit a verifiable consumer request on behalf of another individual, we will also need sufficient information to verify that the individual is the person about whom we collected personal information and that you are authorized to submit the request on their behalf. For requests to know, access, correct or delete personal information, we may ask you to provide sufficient evidence to show that you have provided the authorized agent signed permission to act on your behalf, verified your own identity directly with us pursuant to the instructions set forth in this Privacy Policy, and directly confirmed with us that you provided the authorized agent permission to submit the request on your behalf.
Response Timing and Format
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us at privacy@bitira.com.
We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.
If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.
Any disclosures we provide will only cover the 12-month period preceding our receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
Changes to our Privacy Policy
This Privacy Policy may be changed from time to time to reflect changes in our practices concerning the collection and use of personal information related to your use of the site. If we make material changes to this policy, we will let you know by appropriate means, such as posting the revised copy on this page with a new effective date. The revised policy will be effective immediately upon posting to our Website. The effective date of the Privacy Policy will be posted at the beginning of the Privacy Policy.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
BitIRA
Address: 3500 West Olive Ave, Suite 300, Burbank, CA 91505
Website: www.bitira.com
Email: privacy@bitira.com
Phone: (800) 299-1567